Terms Of Business

Updated Feb 2021:

DATA:

Innovate Web Design will not be held responsible for customers’ personal data. Any data on customers’ equipment must be backed up prior to any work Innovate IT carry out on any equipment.

If it is not possible (due to hard drive failure for example) to back up any data, Innovate Web Design cannot guarantee to retrieve any data. 

Innovate Web Design will (wherever possible) alert you to possible loss of data prior to any repair or upgrade. However, due to drive cleaning processes which removes cache, redundant registry files, and any Windows file system repair, this cannot always be guaranteed, and drive cleaning processes will remove temporary files from browsers, file explorer, Outlook, and any other program/app that uses history. 

WEBSITES:

All websites are subject to 50% of the agreed cost upfront. The remainder will be paid upon completion. 

Innovate Web Design will not be held responsible for any loss of sales/revenue/profit due to a product/category/price/attribute/advert/campaign or coupon that has been incorrectly added to the website. Once a website has been handed off (usually after the free training), Innovate Web Design is no longer responsible for any errors on the website, including any products. It is the customer’s responsibility to provide the correct information at the time the website is being built and point out these errors before the site goes live.

Innovate Web Design will not be held responsible for driving visitors to their websites, which includes a lack of traffic, loss, or low sales unless the client has specifically employed Innovate Web Design to help with the above. Innovate Web Design provides all the necessary tools and help in order for the client to market their website, including SEO.

Any changes/additions to the website, once the site has gone live will be charged at the standard £40 p/h unless otherwise agreed.

WARRANTY:

Parts fitted to any equipment usually have 12 months guarantee from the date of purchase. Some items may have a longer guarantee with the manufacturers. Any labour is guaranteed up to 12 months. Should a new fault, non-related to the original fault occur, then the standard £40 p/h charge will apply.

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